LEGISLATION AND AUTHORISATIONS
ABARCA SEGUROS adopts strict internal quality control processes in order to offer you the utmost guarantees. We strictly comply at all times with both Portuguese law (Law 147/2015) and European regulations.
CLAIM MANAGEMENT AND CLIENT SUPPLIER
ABARCA SEGUROS aims to meet its clients’ expectations and always offer the best services. To this end, our Claim Management Department and in second instance the Client Supplier Department are at your disposal.
PRESENTATION OF CLAIMS
Claims by policyholders, insured parties, beneficiaries and prejudiced third parties should be submitted to the following contacts:
Address: Atrium Saldanha, Praça Duque de Saldanha, nº 1 – 9º I, 1050-094 Lisbon
There is also the option of submitting a complaint in Portugal, through the electronic Complaints Book: https://www.livroreclamacoes.pt/Inicio/
Claims are processed in accordance with the principles outlined in the Claims management policy
INFORMATION ON ALTERNATIVE DISPUTE RESOLUTION
In accordance with the provisions of Law no. 144/2015, of 08 September, ABARCA informs you that there is the possibility of resorting to Alternative Means of Dispute Resolution (ADR) to resolve disputes arising from insurance contracts, in a less costly and tendentially faster way, and interested parties should consider the possibility of going to the Insurance Information, Mediation, Ombudsman and Arbitration Centre (CIMPAS), being able to do so by contacting:
Address: Av. Fontes Pereira de Melo nº11, 9º Esq., 1050 – 115 Lisboa
Telephone: +351 213 827 700
Opening hours: 9:30 – 17:30h
For further information, please consult the relevant website: www.cimpas.pt.
Under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, there is also the possibility of using the European Online Dispute Resolution Platform, for situations arising exclusively from online/online procurement.
The Client Supplier assumes a role as a second alternative for analysis and assessment of claims in the event that the claimant disagrees with the response provided by the Claim Management Department.
c/o: Dr Paula Padrel de Oliveira
Address: Av.ª da República, n.º 6 – 4.º Esq., 1050-191 Lisbon
Claims presented to the Client Supplier are processed in accordance with the principles outlined in the Client Supplier Regulations.
On January 31st 2018, ABARCA obtained the Rating of B + Stable (Good) confirmed by the North American Rating agency A.M.BEST. This rating, one of the best achieved, in its first rating, by a company of the Bond branch (Monline). ABARCA operates in the Portuguese, Spanish and Italian markets